The pressure to create a massive impact in the early months of a new role is largely confined to the history books. Of course there is one person currently grabbing headlines for how he has spent his first 100 days in office. You may feel that his performance proves...
I’ve written about some bad bosses in my new book, but former England rugby coach Eddie Jones takes the biscuit. In his autobiography scrum-half Danny Care said that under Jones’s leadership, players felt like characters in a dystopian novel. Jones...
It’s easy to get stuck in our own story, perceiving conflict when none exists. Even when we try to keep a professional lid on our behaviour, our subconscious mind is still tick, tick, ticking, often making irrational guesstimates, and reacting to others from lopsided...
Pop tarts don’t benefit us in any way, although I’m sure they taste great. There is a work equivalent of pop tarts: low value tasks with no benefit, involving extra layers of touch points and bureaucracy. Is your...
Hi Zena, Members of my team have been shouted at by angry customers recently. It’s nothing they’ve done wrong; these people just seem to think they can take out their bad mood on us. We are well trained, but some people have been upset over...
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