by Zena Everett | Sep 28, 2026 | Zena Everett's Blog
Has the ‘bring your whole self to work” message gone too far? Call me old-fashioned, but I think work is for our worky bits. It’s what we used to call being professional. Self-help gurus encourage us to bring our whole unfiltered selves to work: all our messy...
by Zena Everett | Jan 9, 2025 | Zena Everett's Blog
Hi Zena, Members of my team have been shouted at by angry customers recently. It’s nothing they’ve done wrong; these people just seem to think they can take out their bad mood on us. We are well trained, but some people have been upset over...
by Zena Everett | Dec 9, 2022 | Zena Everett's Blog
Everyone loved Noel, the Operations Manager. Every customer knew him, every colleague relied on him. His team stayed friends long after they’d left the business. He was always there for everyone, picking up the slack. And he was...
by Zena Everett | May 6, 2020 | Zena Everett's Blog
Now that we are in the groove of remote working, our challenge is to maintain motivation, focus and connection. What’s working? Here’s a list of home truths from people I’ve canvassed: take a breather to skim through it and share it with your managers:Zoom Zombies...
