by Zena Everett | Apr 22, 2025 | Zena Everett's Blog
I’ve written about some bad bosses in my new book, but former England rugby coach Eddie Jones takes the biscuit. In his autobiography scrum-half Danny Care said that under Jones’s leadership, players felt like characters in a dystopian novel. Jones...
by Zena Everett | Feb 20, 2025 | Zena Everett's Blog
It’s easy to get stuck in our own story, perceiving conflict when none exists. Even when we try to keep a professional lid on our behaviour, our subconscious mind is still tick, tick, ticking, often making irrational guesstimates, and reacting to others from lopsided...
by Zena Everett | Feb 3, 2025 | Zena Everett's Blog
Pop tarts don’t benefit us in any way, although I’m sure they taste great. There is a work equivalent of pop tarts: low value tasks with no benefit, involving extra layers of touch points and bureaucracy. Is your...
by Zena Everett | Jan 9, 2025 | Zena Everett's Blog
Hi Zena, Members of my team have been shouted at by angry customers recently. It’s nothing they’ve done wrong; these people just seem to think they can take out their bad mood on us. We are well trained, but some people have been upset over...
by Zena Everett | Nov 27, 2024 | Zena Everett's Blog
What will you do differently next year? I was taught that it is trite to start an article with ‘in these volatile, unpredictable and challenging times,’ but in this case, I’ll make an exception. All we can control is where we focus our time and energy, and our...
by Zena Everett | Nov 4, 2024 | Uncategorized, Zena Everett's Blog
Senior candidates at one global tech company have to undergo a thirty stage process before a hiring decision is made. This is a classic example of productivity drag: the sludge in the system that gets in the way of getting things done. It’s...
